LocalMapz

Refund Policy

Last updated: May 2026 · Owner: Ariel Yaakov, Italy

We want you to be satisfied with your purchase. If tokens are unused, we're happy to refund you within 14 days of purchase. Read the details below.

1. Token Purchases

LocalMapz tokens are purchased as one-time payments. Tokens give you access to search features on the platform and never expire. There are no subscriptions or recurring charges — you only pay when you choose to top up your token balance.

2. Refund Eligibility

You are eligible for a full refund if:

Your token purchase was made within the last 14 days
You have not used any of the tokens from that purchase

Refund requests made more than 14 days after purchase will not be accepted.

3. Partial Refunds

If you have used some of the tokens from a purchase, you may be eligible for a partial refund for the unused portion. The refund amount will be calculated proportionally based on the number of unused tokens relative to the total purchased.

For example: if you purchased 150 tokens and have used 50, you may request a refund for the remaining 100 tokens (approximately 67% of the purchase price).

4. How to Request a Refund

To request a refund, send an email to chuchu.yaakov@gmail.com with the following information:

Your account email address
The date of purchase
The package you purchased (Starter / Popular / Pro)
The reason for your refund request (optional, but helpful)

We will review your request and respond within 2 business days.

5. Processing Time

Once a refund is approved, it will be processed within 5–10 business days. The refund will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider.

6. Non-Refundable Items

The following are not eligible for refunds:

Tokens that have already been used for searches
Purchases made more than 14 days ago
Accounts that have been suspended for violations of our Terms of Service

7. Disputes

If you believe a charge was made in error or you have a concern about a purchase, please contact us before initiating a dispute with your payment provider. We are committed to resolving issues fairly and quickly.

8. Contact

For refund requests or billing questions:
chuchu.yaakov@gmail.com
Ariel Yaakov, Italy